Q: What's the advantage of your company?
A: With nearly 15 years' experience in designing,manufacturing and marketing of fireplace manufacturing. we always adhere to our service concept of "customer satisfaction is our everlasting pursuit" and have built a professional team in smart fireplace&stove field to provide customers with first-class products, first-class services, first-class reputation and first-class principles.The most important is our best service team are always on duty for you once you need any assistance.

Q:Can you provide OEM/ODM services?
A:Yes. Our company provides OEM/ODM services and customized products services. 
With know-how technique and mass production capability, we are able to provide professional solution according to customer's application.

Q: Can you send sample to us before Mass Production?
A:We can send sample before mass production and we are willing to send sample first, it's a good way for you to check our product quality and service quality. 

Q: What's your acceptable payment terms?
A:All T/T, Western Union are acceptable.

Q: How long about your product warranty period?
A:All products are offered for one year warranty. Any defective products under guarantee we will provide the spare parts without charges. but the man-made damage, improper operation and Force Majeure will be excepted. 

Q: What's your MOQ?
A:For different product,the MOQ is different(we can negotiate).And the price is related to your quantity(we can negotiate too). 

Q:How to transport?
A:All products can be shipped by International Express including EMS,UPS,FedEx,DHL and TNT as you required. By plane or by ship is available, too. The detailed can be discussed with our salespersons.We will choose the safe and cheapest way for you to reduce your cost. 
All products will be well packed in hard paper box properly and for security. Packing list will be enclosed inside the box. Please take care of this when you unpack the package

Q:What is lead time?  
A:If we have it in stock, we can ship it to you within about 3-5 working days. 
If we don't have it in stock, the lead time will be 10-30 days. 
If the product is urgent,please tell us and we will try our best to satisfy you.

Q: If I have paid,when will you help me to produce?
A:When we have received the money in our account,we will give you the receipt and arrange to produce immediately.

Q:Is there any after-sale service? 
A:After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail,skype,trade manager,telephone and QQ etc.

Q: How long will you give me the reply?
A:we will contact you in 12 hours as soon as we can.

Q: How to place an order?
A:Choose your interested product, send inquiry to our contact email address(better give us your quantity information), our salespersons will make quotation based on given quantity information.