1.Is an Electric Fireplace Right for You?

An electric fireplace is one of the most convenient types of hearth appliance. Electric fireplaces require no venting, they can be placed almost anywhere, and they plug right into most electrical outlets. Many of them even come with their own mantel cabinets, literally allowing you to create an entire hearth with just one purchase.

 

2.How do you turn off heat and use flame only?

Operation instructions to turn the heat off and keep the flame on can be found on each page of our products.

 

3.What is difference of different type fireplace ?

Our fireplace divide into wall-mounted fireplace , embedded fireplace and free-standing fireplace .

 

Wall-mounted type will hang on wall ; Embedded type will insert into wall ;Freestanding type will be used alone ,is portable .

 

4. Is there a fireplace that needs no vent that I can hang on the wall and that doesn't need me to open the wall?

 

Yes, we have the fireplace core to sell only, but we recommend to put it into the wall because it will look more elegant.

 

5.What size do you have ?

We have some models for standard size . If you want others size , we also can customized for you .

Please tell me your size in advance .

 

6.What is voltage of fireplace ?

Our voltage can be 110 v , 220 v . Others voltage also can do .For example , 380V can be ok .

 

7.Could you help to shipping to us ?

Yes, We can help you to shipping to you .

If your quantities is one or two sets ,we will shipping by express , such as DHL , TNT , Fedex etc .

If your quantities is bigger or container , we can ship by sea .

 

8.Do you have manual of fireplace ?

Yes , we have manual in English .

 

9.Could you help us to install fireplace ?

Yes , installation of fireplace is simple . we can make drawing for you , based on your requirements .

 

10.How about after-sales service ?

Our warranty is 12month after you buy our fireplace .Maintain is for life .

If glass or others parts is damaged within 12month , you need replace them , we send to you for free .